Store Policies

Return Policy :

• Credit/refund within 30 days of purchase.
• Customer pays shipping fee to return merchandises to store.
• Refund/Return is only available to USA customers

• Refund/Return is NOT available for international orders.
• Warranty service is ONLY available to USA customers.
  

* Battery: 6 months
* Accessory: 6 months
* Robotic Vacuums: 1 year 
* LED Flashlight: 1 year
* Cooling Fan: 1 year


Shipping:

Shipping Rate Chart
Item	1st Item		2nd Item
Fans	$3.99 Domestic	$13.99 International	$1.99 Domestic	$6.99 International
CleanMate Batteries	$5.99 Domestic	$15.99 International	$3.99 Domestic	$12.99 International
CleanMate Accessories	$1.99 - $5.99 Domestic	Varies International	$1- $3.99 Domestic	Varies International
CleanMate Vacuum	Calculated	Calculated	Calculated	Calculated
LED Flash Light	$5.99 Domestic	N/A International	$3.99 Domestic	N/A International

• We ship either via USPS or UPS service. Please email us at info@alfaoutlet.com immediately if you wish to change your shipping address after your purchase. We normally ship out items within 24 hours.
• Insurances are included in certain items.
  
• Shipping charge is non-refundable.
• Some international orders may be subject to the custom fees and import duties of the country to which you have your order shipped. Recipients are responsible for these charges.
• FOR UK BUYERS:  If you’re ordering goods online for your own personal use, it’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery. What’s due depends on the type of goods and where they come from. 
  
  If you buy goods online from outside the EU for delivery to the UK, you’ll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. Please note there is also an £8 Parcel Force Fee for collecting the Import VAT.  Ordering and paying for goods over the Internet to be sent to someone other than to you doesn’t count as a GIFT to that recipient, and he or she may be liable to pay UK duties, if applicable, and taxes. By contrast, a gift - defined as something sent directly by one private individual to another - doesn’t attract import VAT if its value is £36 or below.
• FOR MORE INFORMATION ABOUT CUSTOM FEE RULES, PLEASE VISIT http://www.hmrc.gov.uk/customs/post/internet.htm

• We accept PayPal, Visa, Master and Discover Card.

• CA customers are required to pay flat 9.50% sales tax. 

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